Our customers rely on us not only for trustworthy access control but also for a positive end-user experience. TrustBuilder.io is essentially API-driven with configurable workflows. To ease adoption, we offer our customers blueprints for the workflow and for the UX that call the APIs. These blueprints offer a best-in-class combination of security and positive user experience. Our self-service UX blueprint allows end-users self-management for the authentication mechanisms and applications that their organization provides.
Based on those blueprints, we offer a self-service portal as well, that can be branded. It hides the complexity of access management for end-users and saves valuable time for the service desk.
Onboarding is easy and straightforward for the user. If the user is not registered, (s)he can do so manually, or by using a registration code received from the organization. During the onboarding process, the user can choose what identification method he prefers, choosing from a list of Identity Providers (IdPs) configured by the administrator. To set this up, the administrator will use the Admin Portal, and use any available IdP in the Service Catalog that the organization subscribes to.
The Self-service Portal allows the user to authenticate for the applications that his organization makes available to him. Depending on the sensitivity of the application, the authentication method can vary. For financial information or applications with personal data, strong authentication can be required, for instance through TrustBuilder Mobile Authenticator. For less sensitive applications, social logins (Facebook, Google, Twitter) can be allowed. The flow for this adaptive authentication can be defined in the Admin Portal.
The Self-service Portal gives the user an overview of the applications he can use. If there are many applications, they can be put into different categories, for instance Mobility, Payments, Document Management, Productivity, etc.
The Self-service Portal makes it very easy for the user to manage settings. The user can add authentication methods and applications that are made available by his company, reset the password, make changes to his phone number or any other attribute that is configured. Some of these attributes can be changed by the user, for others the user can initiate an approval flow that will forward the request to an administrator or the user’s manager.
TrustBuilder’s Self-service Portal offers ease of use to the end-user within the organization and saves valuable time for the service desk and system administrators.
Administrators can easily enforce Multi-Factor Authentication through the Self-service Portal. Rather than roll out MFA in a big bang to all users at once, admins can post a notification in the Self-service Portal alerting the user to the need to set up MFA for a certain application. Users who fail to do that (yes, this type of user exists!), will no longer get access to a sensitive application without setting up MFA first.
Without this Self-service Portal, the service desk would have to take care of resetting or changing passwords. Thanks to the portal, users can now perform these actions themselves. As mentioned above, rolling out MFA through the users also requires less effort from admin staff.
Organizations using TrustBuilder’s Self-service Portal can customize the tool to their own brand and style guidelines, for instance by applying their logo, color schemes and fonts. To end-users, this means they may not even notice they are using an external tool, thus boosting their productivity.
The Self-service portal is closely linked to our Service Catalog. This Service Catalog bundles all connections to many Identity Providers and a host of applications. This makes it easy for administrators to add authentication methods and make applications available to the users.
Many organizations are setting up ecosystems of services to position them as a one-stop shop to their consumers (in the case of retail banks, for instance) or to their corporate customers (in the case of HR Service providers). Thanks to the close link to the Service Catalog, adding applications is quick and easy, without requiring costly front-end development.
In the case of HR Service providers, allowing the user and the client-organization to define and change roles allows the HR Service provider to stay updated on role changes. Users can stay in their own environment to make these changes and need not log into an external application of the HR service provider.
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