Support offering

Trustbuilder offers 3 levels of support

1 | Standard Software Maintenanceand support

This is the most basic support you can get, made for clients who simply need technical product support and the right to upgrade to new versions. This option is in all case a pre-requisite for more ‘advanced options.

2 | Proactive support

This advanced offering provides functional support, and is coupled with regular proactive activities to maintain the solution as per best-practise.
The primary goal is that the customer service team prevents the problem from happening and provide functional advice related to change and maintenance matters. This can be couple with extra options to monitor from distance the TrustBuilder infrastructure, to provide better reactivity.

3 | Managed Service / Cloud

Companies with mission-critical applications where little down time is affordable can opt for a Managed Services support.
The software infrastructure is deployed and maintained by TrustBuilder Corporation, our professional service organization takes care of all operational tasks related to technical and functional maintenance.

All of the above support options can be taken with standard business hours, or round-the-clock service coverage.

Should you have any question or request regarding support options, please contact us
icon access support

Registered customers and partners can
access our support HERE to:

  • Create a Service Request
  • Open a trouble ticket
  • Access the TrustBuilder documentation
  • Download patches and updates

Not yet registered?

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