This is the most basic support you can get, made for clients who simply need technical product support, access to documentation and the right to upgrade to new versions.
Companies with mission-critical applications can opt for Managed Services support. We provide functional support and regular proactive verifications to maintain the solution as per best practise. Remote monitoring, coupled with full configuration management by our professional service organization, provide guaranteed availability and quickier changes.
All the above support options can be taken with standard business hours, or 24 x 7 service coverage.
- Create a Service Request
- Open a ticket
- Access TrustBuilder documentation
- Download patches and updates