insurance principle

Exceptional user experience is a must-have. It’s a not only competitive differentiator that helps you retain but also acquire new customers. At the same time, insurance companies hold huge amount of sensitive personal information, which are targets for criminals.

It is clear, Digital Transformation is now key to competitiveness and brand leadership, while new regulations such as GDPR mandates additional measures that may increase your operational costs.

Maintaining the balance between these 4 pillars has now become a priority for every Insurance company.

What does TrustBuilder offer to
Insurance companies?

TrustBuilder provides a Customer Identity and Access Management (CIAM) platform that enables Insurers to meet strict internal security policies and security-related regulations, all while delivering digital innovation, and a seamless, consistent, personalized experience to your customers.

1 | Enhance Customer and Broker Experience

Customers and prospects are now expecting a seamless online experience, inspired by the one they get from their preferred retailers and digital providers. Across the whole industry, there are no doubts that those who deliver seamless, personalized customer experiences will win in the long run.

To attract and gain trust with new prospects and preserve the loyalty of existing customers, Identity Hub gives you a competitive edge by:

  • Simplifying the digital onboarding experience
  • Providing a single view of identity and attributes, across multiple back-end applications
    and across various channels
  • Triggering intrusive authentication only when the context mandates it
  • Supporting consistent and uniformed browser and mobile access

2 | Secure the Digital Journey

To help IT security and risk management departments secure the customer or broker transactions, Identity Hub simplifies the application of best practices by:

  • Providing a single point of security policy enforcement across channels and
    applications, based on dynamic, context-aware, attribute-based access control.
  • Integrating latest multi-factor authentication technologies available on
    the market
  • Supporting in a consistent way browser and mobile/API security policies

3 | Comply with Regulations

National and European Regulations governing your business address security and privacy matters, with varying degrees of prescriptiveness.
Identity Hub has been proven as an enabler to meet regulations like GDPR and KYC/AML, by enabling you to:

  • Perform customer identification and enforce the required level of
    authentication
  • Enforce access control to your insurance applications and services
  • Manage user consent and personal data, while complying with privacy

4 | Accelerate Digital Transformation

As many traditional insurance organizations tend be siloed, they also tend to rely heavily on existing legacy systems. Silos, in turn, make it difficult to work with IT in order to implement the right technology quickly.
Identity Hub is an accelerator to any Digital Transformation initiative;
It has been designed from the ground up to easily interconnect the digital identity silos, and has proven to quickly deliver benefits to innovation projects in the digital field.

TrustBuilder Identity Hub allows the trail of the new digital programmers to be deployed quickly by:

  • Integrating with Legacy systems and existing user repositories
  • Allowing to prototype user management and authentication functions easily
  • Re-use existing user onboarding and authentication processes
»We like the flexibility and agility that TrustBuilder delivers. TrustBuilder’s vision will help us to be ready for the challenges in the insurance market.«
Philippe Mermuys, Information Security Officer at Allianz Benelux

Contact us to know more how Identity Hub can support your
business imperatives.