How Printemps Group Secured VPN and Cloud Applications with TrustBuilder

Enhancing Printemps’ Digital Security Posture

Operating in the retail sector, a prime target for cyber threats, Printemps faced growing security risks such as phishing attacks and brute-force attempts. Additionally, the rise of remote work made it crucial to secure access beyond VPN connections. At the same time, Printemps was eager to upgrade an aging technology that was securing its VPN accesses, presenting an opportunity to modernize and reinforce the company’s security infrastructure.

To address these challenges, Printemps sought a comprehensive, scalable solution that could ensure strong authentication for both VPN and cloud applications while maintaining a seamless user experience.

The Quest for Seamless and Secure Access

Beyond protecting its digital assets, Printemps needed to comply with stringent regulatory and security requirements, including GDPR, ANSSI guidelines, and strict access control measures to prevent identity theft. The challenge was not just about security; it was also about delivering a unified and intuitive authentication process for a diverse workforce—ranging from store employees with minimal technical expertise to tech-savvy office staff and external service providers.

A flexible authentication system was required, one that would be intuitive for all users while offering strong security across all access points.

TrustBuilder was the ideal option for strengthening the security of our data and systems.

Alix de NadaillacCTO – Production Manager, Group Printemps

Embracing a SaaS-Based MFA Solution with TrustBuilder

Printemps selected TrustBuilder’s SaaS-based Multi-Factor Authentication (MFA) solution to secure 4500 users across various devices, including smartphones and laptops. Thanks to this solution, coupled with Printemps’ Active Directory Federation Services (ADFS), the company benefits from a flexible, user-friendly, and robust authentication system.

Key advantages of TrustBuilder’s MFA include:

• Ease of Use – A seamless authentication experience to encourage quick adoption.
• Adaptive Security – Protection across both VPN and non-VPN access points.
• Modular Implementation – Dynamic activation or deactivation based on network conditions, user groups, or specific applications.

This flexible model adapts to specific business needs, delivering robust security without compromising user experience, thereby ensuring seamless operations and maintaining overall efficiency.

Implementation and Ease of Deployment

The TrustBuilder MFA solution was deployed in a series of straightforward steps:

1. Setup: Configuration of TrustBuilder and ADFS.
2. Service Definition: Defining services to be protected by MFA within ADFS.
3. User Communication: Informing users about the new solution.
4. Enrollment and Activation: Guiding users through MFA enrollment and activation.

TrustBuilder’s SaaS model provided a straightforward implementation process, requiring only minimal configuration on the TrustBuilder and ADFS sides. The deployment was facilitated through:

• Phased deployment using Active Directory (AD) groups for structured user enrollment.
• Seamless user experience, with pop-up authentication prompts on both desktops and mobile devices.
• Scalability, enabling Printemps to expand authentication coverage as needed.

The TrustBuilder SaaS solution offers great ease of implementation and use.

Alix de NadaillacCTO – Production Manager, Group Printemps

Tangible Benefits

The benefits of TrustBuilder’s MFA solution included:

• Increased Security Posture: Reduced risk of unauthorized access to sensitive data and systems.
• Improved User Experience: Intuitive and easy-to-use MFA solution that can be readily adopted by users across the technology adoption spectrum.
• Rapid Deployment: Fast and efficient implementation process for 4500 users.
• Reduced IT Overhead: The SaaS-based model simplifies management and maintenance.
• Stable and Reliable Solution: Only one incident reported in nearly three years.

The company remains committed to continuously strengthening its security infrastructure to stay ahead of evolving threats while maintaining a frictionless digital experience for its workforce.

By implementing TrustBuilder’s modular and scalable MFA solution, Printemps has reinforced its cybersecurity posture, ensuring both compliance and operational efficiency in a rapidly evolving digital landscape.