You can’t create a profile TrustBuilder.io Multi-factor Authenticator yourself and associate it with your accounts – it’s up to the organizations managing those accounts to do that for you. For example, your company creates a profile for you to access your business applications, and your bank allows you to authenticate to its online banking application.

If you haven’t received an activation code or email, first check your junk mail (spam) folder. If you still can’t find it, you should contact the organization that created your profile TrustBuilder.io Mobile Authenticator directly. This can be the IT support team, a customer support hotline or other depending on the organization.

The organization that creates your profile will provide you with an activation code. This can be a numeric code or a clickable link in an email sent by your organization. TrustBuilder does not have access to this information.

If you can no longer access your TrustBuilder account, you must contact the organization that created your profile directly. Please do not contact us for this, we are unfortunately unable to respond to support inquiries from end users.